Create Your Best Salon Experience
In no other business is the client experience more personal than in the salon industry. Knowing how your clients feel about their entire experience, before, during, and after their visit is critical to salon success. Yet many business owners believe that conducting research and implementing reputation management practices is too time-consuming. After all, it’s all they can do to manage their day-to-day operations.
Get Return on Your Investment Quickly
Salon Voices offers the salon industry a revolutionary program that will cause a significant shift in salon management, without requiring a significant investment of time and money. And, because Salon Voices minimizes your investment, you immediately increase your potential ROI.
- Get national, regional and local brand visibility
- Extend your marketing reach and gain new clients
- Access salon management and marketing tools
- Solidify client loyalty and increase customer retention
- Build customer relationships by interacting with them more regularly
One of the most important things you can do to grow your business is to solicit feedback from your clients. If you’re like many salon owners, your understanding comes from general impressions of their experiences while they are in your salon. But how do you really know how satisfied they are?
Use the Salon Voices Survey Software to get a clear reading of customer satisfaction. When you hear directly from them in a more consistent, comprehensive way, you get a true picture of how your salon is perceived. Use the feedback to improve salon management and marketing for the ultimate customer experience.
Manage Your Reputation
While reputation is everything for all businesses, it’s especially important to the salon industry. Clients are walking billboards for their salon. They’ll be vocal, recommending your salon or a stylist when they are happy, or telling their friends when they’ve had a less than pleasing experience. It’s best to know how they really feel about your salon.
With comprehensive customer satisfaction data, you can proactively manage your reputation and improve your business.
- Clear up misperceptions and misunderstandings
- Answer unique concerns held by a particular client
- Know how you measure up to competitors using the Crown Rating System
Salon Voices is designed to help salons be successful businesses through an easy-to-use program that helps you manage your reputation, build relationships with your clients, manage your business, and gain valuable brand awareness.