Norma Doneghy Anderson
Norma Doneghy Anderson has been actively involved in customer service, satisfaction and loyalty in the retail and corporate arenas for more than 20 years. Her passion is to provide women and men with the knowledge to take on many of the social and health challenges of the 21st century.
Transferring her knowledge of customer service, satisfaction, and loyalty from the corporate and retail world to the hair care industry was an extremely sensible step. Performance is the key in this industry that is regularly faced with change, and threatened with customer and employee attrition when it doesn’t measure up to expectations.
As a technical field manager with IBM, a world-class company historically known for attaining high levels of customer satisfaction, Norma honed her customer service and customer satisfaction skills. She was an educator, served as program director with an executive women’s leadership organization, and was acting executive director of the Black Owned Beauty Supply Association headquartered in San Francisco, California.
She cut her customer satisfaction teeth as a trainer of sales clerks with the F & R Lazarus Company in Columbus, Ohio. Fred Lazarus left an indelible mark on that institution and his brain child the Federated Department Stores. He had an uncanny appreciation of how to satisfy their customers. Their motto, “The Customer is Always Right,” earned them tremendous trust and loyalty in the community and made them insurmountable to their competition.
Norma is committed to growing Salon Voices and providing services to salon owners and their clientele.